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Patient Access Prescription Error

We are aware that a number of our patients are experiencing issues when trying to order medication online. This appears as an error message stating: “Error. Your request could not be completed. Please try again.” Although this message appears, it is likely that your prescription request has successfully been submitted to the doctor. If you receive the message whilst ordering your medication, please contact your doctor’s secretary to ensure that your request has been received. We are currently working with the company who run the website to find a solution, and are hopeful that the problem will be resolved shortly. Please be aware that if your prescription request has not reached the surgery, secretaries cannot take prescription requests over the phone and the request must be submitted in writing. We apologise for any inconvenience this error message may have caused.

Online Services

From June 1st 2017 online prescription ordering for the surgery will only be available through Patient Access.

To sign up, patients will need to complete a paper form at reception or complete an online form at

Please note: both paths of registration will require patients to prove their identity by showing a photographic ID at Reception. Applications will not be processed until the patient’s identity has been confirmed.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.


There is access for wheelchairs to all surgeries and treatment rooms at Calcot Medical Centre as well as a disabled access toilet on the ground floor.

Care Quality Commission 

Dr Allan and Partners have appealed some of the findings in this report. Results will be published when available.

(Site updated 19/02/2018)
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