Tel: 01753 887311

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access to medical records

Patients may request, in writing, access to their medical records but the records may not be removed from the practice premises. If copies or a computer printout are required, a charge is made for this to cover costs incurred.

Non General Medical Services

There are certain services that patients request which are not covered by the National Health Service, e.g. fitness to drive medicals and completion of private health insurance claim forms, for which we must charge.

Immunisation fees »               Private Fees »

CHANGE OF PERSONAL DETAILS

If you change your name, address or telephone number, please contact your doctor's personal secretary. If you move out of the practice area, please do not assume that we can continue to care for you.

CHAPERONES

We appreciate that some patients may feel more comfortable having a chaperone present during an examination by a doctor or nurse. If you would like to have someone else with you during an examination, please tell the secretary when you arrange the appointment.

CONFIDENTIALITY

All staff working for the practice are aware of the importance of confidentiality.

We will not use or divulge to others any confidential information in the course of consultation, for any purpose other than clinical care. The only exceptions are:

  • With the consent of the patient e.g. for completing insurance and medical reports
  • If the law requires e.g. notifying certain illnesses
  • If there is an overriding duty to society
facilities for the disabled

There is access for wheelchairs to all surgeries and treatment rooms at Calcot and there is a special toilet for disabled people on the ground floor.

freedom of information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the classes of information the practice intends to routinely make available. This scheme is available on request.

primary care

The practice is part of the NHS Buckinghamshire & Oxfordshire Cluster, NHS Commissioning Board, Thames Valley Area Team, 2nd Floor Jubilee House, 5510 John Smith Drive, Oxford Business Park South, Cowley, Oxford OX4 2LH, telephone 01865 336800; and the Chiltern Clinical Commissioning Group, Ground Floor, Chiltern District Council Offices, King George V Road, Amersham, Bucks HP6 5AW, telephone 01494 586600
 

Sickness certificates

Under current legislation a patient 'self certificate' is used for the first six working days. The self certificate (form SC1) is available from your employer or the Post Office. After the first week, certificates may be obtained at consultation with your doctor. Some employers insist on sickness certificates lasting less than seven days. As this is not a statutory requirement, a charge will be made for issuing a certificate under seven days.

suggestions and complaints

The Doctors and staff wish to provide the very best possible care. If any patient has a suggestion for improving our service or to make a complaint, please do discuss this with the Practice Manager. We undertake as part of the Patient Charter to deal with any complaint promptly and fully. In addition, your doctor would be pleased to discuss the matter with you.

The Patient Experience Team (PALS) are available to receive compliments, comments, concerns and complaints from the hospital service you have received. They also offer confidential advice, support and information on health-related matters to patients, their families and their carers. To contact PALS tel: 0800 328 5640.

violence and abuse

A zero tolerance policy towards violence, threatening and abusive behaviour is now in place throughout the National Health Service. The staff at the surgery have a right to carry out their work in an environment free from such behaviour and accordingly we take this right seriously. If you do not respect this right we may choose to inform the police and make arrangements for your removal from our medical list.

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CALCOT MEDICAL CENTRE
Hampden Road
Chalfont St Peter
Gerrards Cross
Bucks
SL9 9SA

Tel: 01753 887311
Fax: 01753 891933

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Buckinghamshire Urgent Care Out of Hours Service (8.00am and 8.30am & 6.00pm and 6.30pm weekdays)
Tel: 01296 850013

NHS 111

Between 6.30pm and 8.00am, or weekends and bank holidays, please call 111 (calls to NHS111 are free from landlines and mobiles)

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NHS Direct Online

Tel: 0845 4647
(Available 24 hours)

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