access to medical records
Patients may request, in writing, access to their medical records but
the records may not be removed from the practice premises. If copies or
a computer printout are required, a charge is made for this to cover
Non General Medical Services
There are certain services that patients request which are not
covered by the National Health Service, e.g. fitness to drive medicals
and completion of private health insurance claim forms, for which we
Immunisation fees »
Private Fees »
CHANGE OF PERSONAL DETAILS
If you change your name, address or telephone number, please contact
your doctor's personal secretary. If you move out of the practice area,
please do not assume that we can continue to care for you.
We appreciate that some patients may feel more comfortable having a
chaperone present during an examination by a doctor or nurse. If you
would like to have someone else with you during an examination, please
tell the secretary when you arrange the appointment.
All staff working for the practice are aware of the importance of
We will not use or divulge to others any confidential information in
the course of consultation, for any purpose other than clinical care.
The only exceptions are:
- With the consent of the patient e.g. for completing insurance and
- If the law requires e.g. notifying certain illnesses
- If there is an overriding duty to society
facilities for the disabled
There is access for wheelchairs to all surgeries and treatment rooms
at Calcot and there is a special toilet for disabled people on the
The Freedom of Information Act 2000 obliges the practice to produce a
Publication Scheme. A Publication Scheme is a guide to the classes of
information the practice intends to routinely make available. This
scheme is available on request.
The practice is part of the NHS
Buckinghamshire & Oxfordshire Cluster, NHS Commissioning Board, Thames
Valley Area Team, 2nd Floor Jubilee House, 5510 John Smith Drive, Oxford
Business Park South, Cowley, Oxford OX4 2LH, telephone 01865 336800; and
the Chiltern Clinical Commissioning Group, Ground Floor, Chiltern
District Council Offices, King George V Road, Amersham, Bucks HP6 5AW,
telephone 01494 586600
Under current legislation a patient 'self certificate' is used for
the first six working days. The self certificate (form SC1) is available
from your employer or the Post Office. After the first week,
certificates may be obtained at consultation with your doctor. Some
employers insist on sickness certificates lasting less than seven days.
As this is not a statutory requirement, a charge will be made for
issuing a certificate under seven days.
suggestions and complaints
The Doctors and staff wish to provide the very best possible care. If
any patient has a suggestion for improving our service or to make a
complaint, please do discuss this with the
We undertake as part of the Patient Charter to deal with any complaint
promptly and fully. In addition, your doctor would be pleased to discuss
the matter with you.
The Patient Experience Team (PALS) are available to receive
compliments, comments, concerns and complaints from the hospital service
you have received. They also offer confidential advice, support and
information on health-related matters to patients, their families and
their carers. To contact PALS tel: 0800 328 5640.
A zero tolerance policy towards violence, threatening and abusive
behaviour is now in place throughout the National Health Service. The
staff at the surgery have a right to carry out their work in an
environment free from such behaviour and accordingly we take this right
seriously. If you do not respect this right we may choose to inform the
police and make arrangements for your removal from our medical list.