SURGERY CLOSING TIMES FOR 2010

Bank & Public Holidays:

• New Year's Day Friday, January 1
• Good Friday Friday, April 2
• Easter Monday Monday, April 5
• May Day holiday Monday, May 3
• Spring Bank Holiday Monday, May 31
• Summer Bank Holiday Monday, August 30
• Christmas Day Monday, December 27
• Boxing Day Tuesday, December 28

Protected Learning Sessions:

• Wednesday, 13 January
• Thursday, 11 February
• Wednesday, 10 March
• Thursday, 15 April
• Wednesday, 19 May
• Thursday, 17 June
• Wednesday, 21 July
• Thursday, 16 September
• Wednesday, 20 October
• Thursday, 18 November

The General Practice Assessment Questionnaire

Thank you to all our patients who once again took time to complete a questionnaire in April this year. The survey was based around your general practice and visit to the surgery that day. We value your opinion and we especially appreciate and learn from the additional comments made.

When analysing our patient survey we compared our own scores against the national benchmarks and comparisons with previous questionnaires. This allowed us to highlight areas of concern as well as achievement.

Once again, the feedback from our patients was very positive. In all areas patients are satisfied with our performance and we exceed the General Practice Assessment Questionnaire benchmarks.

Our aim is to continue to provide and maintain the highest standard of care.
One of the issues raised was concerning the music in the reception area. We would like to explain that the reason this was introduced was that occasionally patients waiting in the waiting room could hear conversations between doctor and patient. Since we have registered with the Performing Rights Society and the music is available, this issue has now been resolved.

Our appointments system allows our patients to book in advance or on the day. We would like to remind patients if an urgent appointment is required, you may be asked to provide brief details of your problem so that you can be offered an appointment in the most appropriate way. Some illnesses may be dealt with by telephone advice or we may recommend you to go straight to an Accident and Emergency department.

We try to run to time as far as possible. If an appointment runs over time, please bear with us if you have to wait, but to help ensure the surgery runs smoothly, please remember to arrive on time for your appointment or let us know if you cannot keep your appointment. If you need more than the allocated 10 minutes please inform the secretary so a longer appointment is given if appropriate.

We continue to experience an unacceptable number of missed appointments, particularly those booked with our practice nurses. We would ask our patients to contact their doctor's secretary at least two days before their appointment if they are unable to attend.

We would like to remind our patients that

? Doctor appointments are available from 7.00am, with the last available appointment either 5.50pm or 6.00pm.
? Practice Nurse appointments are available from 7.30am
? Your doctor is happy to discuss any problems by telephone if appropriate. He or she is usually available between 11.30am-12noon and 3.00pm-3.30pm
? If you wish to speak to one of our practice nurses, please contact your doctor's secretary and she will advise you as to when one of our nurses is available, or will ask one of our practice nurses to contact you

We continue to update our website regularly www.calcotmedicalcentre.co.uk and would encourage our patients to visit this website. You will find ?

A copy of our comprehensive Practice Brochure. This includes :
Facility to request prescription renewals
Latest news
General information
Healthy Lifestyle issues
Direct dial telephone numbers to your doctor's secretary
Travel Health advice
Common illnesses
Useful telephone numbers and websites

To address patient feedback on how we inform patients of closure times, we will be including the dates and times of closure details, to include :
Protected Learning afternoons
Bank holidays

We would encourage patients to tell us if they have concerns and would welcome such communication at any time. Please continue to communicate with us, contacting Lise Randell, Practice Manager.

Dr Allan & Partners

 

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