The General Practice Assessment Questionnaire 2007

Thank you to all our patients who once again took time to complete a questionnaire in April this year. The survey was based around your general practice and visit to the surgery that day. We value your opinion and we especially appreciate and learn from the additional comments made.

When analysing our patient survey we compared our own scores against the national benchmarks and comparisons with previous questionnaires which allowed us to highlight areas of concern and achievement. We are delighted to report that generally the feedback once again was very positive. In all areas patients are satisfied with our performance and we exceed the General Practice Assessment Questionnaire benchmarks.

Our appointments system allows our patients to book in advance or on the day.
If an urgent appointment is required, you may be asked to provide brief details of your problem so that you can be offered an appointment in the most appropriate way. Some illnesses may be dealt with by telephone advice or we may recommend you to go straight to an Accident and Emergency department.

We try to run to time as far as possible. If an appointment runs over time, please bear with us if you have to wait, but to help ensure the surgery runs smoothly, please remember to arrive on time for your appointment or let us know if you cannot keep your appointment. If you need more than the allocated 10 minutes please inform the secretary so a longer appointment is given if appropriate.

We would like to remind our patients that:

• Doctor appointments are available from 8.00am, with the last available appointment either 5.50pm or 6.00pm.
• Practice Nurse appointments are available from 8.00am
• Your doctor is happy to discuss any problems by telephone if appropriate. He or she is usually available between 11.30am-12noon and 3.00pm-3.30pm
• If you wish to speak to one of our practice nurses, please contact your doctor’s secretary
• Government funding for Saturday morning opening is not yet available and is currently being discussed

We continue to update our website regularly www.calcotmedicalcentre.co.uk  and would encourage our patients to visit this website. You will find..

•  A copy of our comprehensive Practice Brochure. This includes:
  – Latest news
  – General information
  – Direct dial telephone numbers to your doctor’s secretary
  – Travel Health advice
  – Common illnesses
  – Useful telephone numbers and websites
• To address patient feedback on how we inform patients of closure times, we will be including the dates and times of closure details, to include :
  – Protected Learning afternoons
  – Bank holidays

We would encourage patients to tell us if they have concerns and would welcome such communication at any time. Please continue to communicate with us, contacting Lise Randell, Practice Manager.

Dr Allan & Partners January 2008

Influenza Immunisation Season

All those aged over 65 years, and those who have chronic conditions such as asthma, heart disease or diabetes are eligible for an influenza vaccination. We are planning to hold bookable clinics for influenza vaccinations this autumn at the Calcot Medical Centre.

Please phone your doctor's secretary to make an appointment. If you have a cold, are taking antibiotics or are feeling unwell it is better to have your flu vaccination on another day.

Pneumococcal immunisations will also be offered for patients aged over 65 years old who have never previously received a pneumococcal vaccination. Patients only need to receive the pneumococcal vaccination once during their lifetime. It prevents a serious form of pneumonia.

 

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